What Happens After My Order Leaves Packed Party?
Once your order leaves our facilities, it is handed over to the carrier for delivery. At this point, we no longer have control over how your package is handled. However, we work with reputable carriers to ensure that your items are delivered safely and promptly.
What Should I Do If My Item Arrives Damaged? 😥
If your item arrives damaged, please follow these steps to ensure a quick resolution:
Contact Us Immediately: Reach out to our customer service team as soon as you notice the damage. You can contact us via email - contact@packedparty.com
Provide Detailed Information: When you contact us, please include the following details:
- Your order number
- A description of the damage
- Photos of the damaged item and packaging
Wait for Our Response: Our team will review your case and get back to you as quickly as possible. We aim to resolve such issues promptly to ensure your satisfaction.
How Will Packed Party Resolve the Issue?
Once we have assessed the damage, we will take the necessary steps to resolve the issue. This may include:
- Sending a Replacement: If the item is available, we may send you a replacement at no additional cost.
- Issuing a Refund: If a replacement is not possible, we may issue a refund for the damaged item.