Changing Your Shipping Address 📝
Immediate Changes
If you realize that you need to change your shipping address immediately after placing your order, please contact us within 1 hour of placing your order. Our team will do their best to update the shipping information before the package is sent out.
After Shipment
Once a package has been shipped, it becomes more challenging to change the address. Here’s what you need to know:
- Return to Packed Party Warehouse: If the package has already been shipped to the initial address and is undeliverable, it will be returned to our warehouse in Dallas, TX. This process typically takes about 2 weeks.
- Contact for New Address: Once you notice the package is being returned to us, please email us with the order number and a new 'Ship To' address.
- Reshipping Fee: There is a $14 charge to change the address of your package once it has been shipped to the initial address. This fee covers the cost of reshipping the package to the new address.
How to Contact Us
If you need to update your shipping information or have any questions about your order, please reach out to our customer service team through our store website.